In the increasingly competitive business environment, success depends on more than marketing expertise. It demands great listening skills.
Most people do more talking than listening. And what listening they do often ends up diluted by their own eagerness to respond.
Effective listening builds rapport because it communicates our interest and concern and helps us reach beneath our clients’ words to learn what may really be troubling them. Listening also alerts us to potential new developments in our clients’ business and additional opportunities to serve their needs.
Good listening enables us to become trusted advisors to our clients – not just vendors. Listening builds safety and trust. When we listen well, we pick up on our clients’ emotions, enabling us to also pick up on important unspoken cues and signals. We believe good listening demonstrates respect and concern and helps us build rapport with our clients. Sometimes merely listening provides the most valuable service we can render in the moment and that investment saves time and effort in the long run.