Information is a commodity: Insights are crucial

The Miller Group has on-staff research resources with experience in both qualitative and quantitative research and analysis. Recent client projects include email surveys, telephone research, online focus groups, intercepts, and one-on-ones.

We know how to design studies and gather data.

But, the crucial need today is for insights: what do the data mean? We know how to tease out crucial learning – to separate symptoms from root causes. We also know when research is called for and when decisions can be more cost effectively based on judgment: where the latter serves, why spend money on research?

Sometimes the answer can be easily found inside available information or inside the organization. A simple audit of existing information is a low-cost way to determine where insight gaps may exist, and where data is needed.

Services include:

◘ Data analysis

◘ Research design, execution, analysis

Quantitative research: mail, phone, e-mail

Qualitative research: panel, focus group [in person/online], intercepts, one-on-ones, duets, etc.

Custom research: segmentation, positioning, pricing, modeling, etc.